Not all cleaning companies are created equal. How do you make the right choice? Just ask the
right questions! How long have they been around? Are they influenced by big investors, or by real
people running a family business? Do they have the lowest rates? If so, chances are their cleaner
wages are low, too. Sustainability isn’t just about earth friendly products. It’s about sustainable
wages and lifestyles for all.

Yes! We have tested a wide range of products and have found the ones that are the safest and most
effective. We use only earth friendly products by default. For tougher grime, we ask our clients for
permission to pull out the heavy-duty cleaners, on a one-time or as-needed basis. By providing our own
quality supplies, we eliminate this burden for our clients and are certain to have the right products for the
job. Have allergies? They’re no match for our vacuum’s HEPA filtration system

Yes! We have been a licensed business since 2000. We are bonded for up to $10,000.00 upon conviction
and carry general insurance for up to $2,000,000.00. Please feel free to ask our office for the most current
copy of our Certificate of Liability Insurance, or any other info you wish to review

In a word: thorough! We hire slowly and carefully to select only the best applicants whose work history
shows strong customer service and longevity. They must wow us at every stage of the hiring process:

in-depth application and interview, nationwide criminal background check, and multiple reference checks.
That’s just the beginning! Each team member passes tests on products, techniques and safety before
entering the field. Now they’re finally ready for our roughly 40 hour training program!

We start by performing a one-time deeper Initial Cleaning, after which you have the option to schedule a
discounted Recurring Service on a regular day/time with a default cleaner. To get started, please submit a
quote request via our website, or contact us by phone or email. Upon receiving your quote, please let us
know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning.
We’ll take it from there!

Nope! Only if you want. Most clients prefer to “stay out of the way,” so they can do more fun things before
returning home to a sparkling clean house. It’s customary to provide us with a spare key to either keep in
a secured lockbox, to bring with us each time, also create a garage code for your crew to use. If you live
in an apartment, condo or gated community we will need parking instructions and access stickers or
allowance forms. If you prefer, you’re more than welcome to be home, and we’ll be happy to work around
you.

Upon receiving your key, we stamp it with a randomly generated key code which makes it identifiable only
to those within our company. No name, no address, no nothing. If someone outside of our company came
across the key, they would have no way of knowing to whom it belonged. Even more popular is the
lockbox option, which stores your spare key inside. It always stays at the job location, and can also serve
as an emergency entry method for your family.

Yes and no. You’ll be assigned a default cleaner for recurring service. In the rare event of vacation/sick
days, we’ll let you know who’s coming instead. Ongoing schedule changes do happen occasionally, in
which case we’ll provide advanced notice. Most clients love every cleaner they get. If you’re not
absolutely thrilled, rest assured that we are certain to have another cleaner who is right for you. We won’t
be satisfied until we’ve found the perfect match.

One of your cleaner’s favorite things about their job is getting to meet the furry members of your family!
When you sign up for service, we’ll ask about your pets, so we can be prepared for the escape-artist kitty
or unfriendly dog. Our non-toxic products are safe for all types of families and their pets.

Your happiness is our happiness, and we stand by our Quality Guarantee. If the job isn’t done to your
satisfaction, just leave it as it is, and call us within 48 hours. We’ll come back and make it perfect at no
charge. We’ll also take $25 off that service for the inconvenience. If the work was done well, but more
time was needed to finish all that you would have liked, we can arrange to schedule more time.

Should you need to reschedule or cancel, please make sure to provide a full 2 business days’ notice,
excluding evenings/weekends when our office is closed. For instance, if your cleaning falls on a Monday,
our office must know by the prior Thursday during business hours (9:00am-5:00pm). If less notice is
given, the late fee is $25 if you reschedule to another day. If the appointment is skipped altogether, the
late cancellation fee is 50% of the entire cleaning cost. This helps reimburse your cleaner for lost work.
Thank you in advance for your understanding!

We have a 2 hour minimum with two cleaners, which is typically the lowest you’ll find in our industry. Most
companies our size only work in larger teams, so they must require a 4+ hour minimum charge to offset
drive-time pay for their cleaners. Since our cleaners are trained to work independently, we only require a
2 hour minimum, which can save our clients money

Feedback is #1. Everyone wants a clean home, but you might be surprised by how widely that vision
varies between customers. Please communicate often. You are always encouraged to double check our
work – meticulously, even! Please kindly wait until we’ve finished and double checked it first. Tipping is
never expected, but always appropriate and appreciated. Typical gratuity ranges anywhere from $5-$30
per cleaner, and can be handed directly to the cleaners.

It’s customary to please pick things up off the floor and declutter counters and surfaces, within reason.
This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so
please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be
happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are
part of why you’ve hired us, we’ll be happy to do those by request for an additional cost!